Because the product over the warranty period and rejected a lot of security, but it has encountered in Wenzhou Hu is still under warranty exclusions do. Recently, activists call the hotline at 85,188,518 Hu said that since the change agents, merchants refused to free warranty, hoping to give himself discuss an explanation.
6-month warranty period has shrunk
Mr. Hu’s Yuasa automotive batteries F5635 , FF232 , FK890 last November 27 in Wenzhou, the Department of faith to buy battery operated, the price of 500 yuan. Yuasa Batteries according to the instructions on the warranty card, this battery warranty period is 18 months.
“December 10 that day, I found that batteries can not be properly used, they contact the Department of Wenzhou integrity battery operated, they found that the store had been closed down.” Hu In desperation, had to under the warranty card, the phone found the soup shallow battery Corporation - Hangzhou Shun-Trading Co., Ltd. (hereinafter referred to as “Shun-trade”). Relevant person in charge has given Mr Hu a Yuasa battery Wenzhou agents telephone, please Hu to find new agents to replace the battery.
Wenzhou Hu again contacted the agent, but still did not receive a satisfactory answer. “The new agent told me that my battery can only be 1 year warranty is now expired. New ones will not do, only to spend money on a new.” Hu felt that since the warranty card, that meant 18 -month warranty period, agents have an obligation to perform, how the warranty period will be shrinking?
Shun-trade commitments to replace a new battery
Yesterday afternoon, this reporter contacted Hangzhou Shun-Trade Co., Ltd. Mr. Fang. “Things are being addressed, we have contacted Mr. Hu, and asked him to send batteries Corporation.” Mr. Fang stressed that just received yesterday morning, Mr. Hu’s battery, battery would be detected later.
Mr. Fang stressed that the battery problems, may be due to quality problems, it may be due to human factors. If that is the quality problem, in the process is complete circumstances, would certainly have a new battery to replace Mr. Hu, while the test results can be out of the afternoon.
Wenzhou, a new agent for the refusal before the warranty thing, so Mr. Fang explained: “The new agent is not eligible for testing, so did the new agents can be paying a little hope that Mr. Hu deposit, and then by the new agents will be The batteries in question be sent to headquarters. that Mr. Hu not only can use the new batteries, storage batteries detect problems without delay, and mailing costs are borne by the company, if the detection of quality problems, new agents only need to return deposit can be a. “Mr. Fang said the company had also for consumers to consider, and now it is necessary to spend money on Mr. Hu will send battery companies to spend money on the warranty card will be sent to the company.
At about 5 pm yesterday, Mr Hu calls, said Shun-trade has informed him that the warranty card and receipt will be sent to headquarters and receive relevant information, will be able to replace a battery for free. Mr. Hu satisfied with the outcome of such.
